FAQs

1. WHERE DOES YOUR ORDER SHIP FROM?
-> We ship your order from our shop location.

2. HOW LONG DOES DELIVERY TAKE?
-> Orders typically ship within 0-2 business days after the order has been handed time. Once your order is shipped you can expect it to arrive within 2-5 business days. So full process time is 2-5 Days to deliver your location.

3. WHEN WILL I RECEIVE MY REFUND?
-> We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Whenever endorsed, you'll be consequently discounted on your PayPal payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

4. HOW MUCH IS THE SHIPPING?
-> Currently, We can't charged shipping costs also return costs.

5. WHY IS MY TRACKING INFORMATION NOT WORKING?
-> Please note that tracking information updates once the order ships and has been picked up and scanned by the postal courier. If you placed your order over 3 days ago and your tracking information is still not available please contact customer support here at support@12gateway.co.uk. Be sure to have your order number and email that was used to make the purchase when contacting our support.

6. CAN I CHANGE MY MIND ?
-> Due to the orders being custom-made designs, order cancellations must be made within 24 hours after the order has been placed. If your order qualifies you can request cancellation support@12gateway.co.uk

7. HOW DO I CONTACT CUSTOMER SUPPORT?
-> Please visit our contact page or you can also send us an email at :

Support 24/7

Email: lakeshastokes_t@yahoo.com
Phone Number: ++17325327165
Registered Office Address: 1107 Jones Drive, Princeton New Jersey 08540, United States

Natural Hair Care Tips for Healthier Hair

Achieving and maintaining beautiful, healthy natural hair requires a well-rounded approach. Here’s an extensive guide to help you elevate your hair care routine with proven strategies and insights:

  • Hydrate Regularly: Proper hydration is essential for preventing dryness and breakage. Use deep conditioning treatments weekly to infuse moisture into your hair. Opt for leave-in conditioners and hair oils, such as Lakeshia's Goddess Touch Gaia Black Castor Oil, to maintain moisture levels and promote a healthy shine.
  • Choose Sulfate-Free Shampoos: Sulfates can strip away natural oils, leading to dryness. Select sulfate-free shampoos like the Root Purify Moisturizing Shampoo to preserve your hair’s moisture balance and prevent scalp irritation. These products help in maintaining a healthy scalp environment for optimal hair growth.
  • Minimize Heat Exposure: Frequent use of heat styling tools can cause long-term damage. Reduce heat exposure by allowing your hair to air-dry whenever possible. If using heat tools, always apply a heat protectant to shield your hair from high temperatures and preserve its natural strength.
  • Protect Your Hair at Night: To minimize friction and breakage, use a silk or satin pillowcase. Alternatively, cover your hair with a silk scarf or bonnet before sleeping. This helps in maintaining moisture and preventing split ends, ensuring your hair stays looking its best throughout the night.
  • Regular Trimming: Regular trims are crucial for removing split ends and preventing further damage. Schedule a trim every 6-8 weeks to maintain healthy ends and support overall hair growth. This practice helps in keeping your hair looking healthier and vibrant.
  • Gentle Detangling: To avoid breakage, use a wide-tooth comb or your fingers for detangling. Always detangle your hair when it’s damp and coated with a detangling product. This method reduces breakage and ensures smoother, more manageable hair.
  • Balanced Diet: A nutrient-rich diet supports healthy hair growth. Incorporate foods high in vitamins A, C, D, and E, along with biotin, zinc, and omega-3 fatty acids. These nutrients help in promoting hair strength and vitality from the inside out.
  • Stay Hydrated: Drink plenty of water to keep your hair and body hydrated. Adequate hydration improves hair elasticity, reduces dryness, and contributes to overall hair health. Aim to drink at least 8 glasses of water a day for optimal results.
  • Avoid Over-Washing: Over-washing can strip your hair of essential oils. Depending on your hair type, limit washing to 1-3 times per week. This helps in maintaining a healthy oil balance and prevents your hair from becoming too dry or brittle.
  • Utilize Natural Hair Masks: Treat your hair with natural masks to provide deep conditioning and repair. Masks made from ingredients like avocado, honey, and coconut oil deliver essential nutrients and hydration, enhancing the overall health and appearance of your hair.

By incorporating these comprehensive hair care practices into your routine, you can achieve and maintain beautiful, healthy hair. Consistency is key, and with the right approach, your natural hair will thrive and shine with vitality.

The Consequences of Neglecting Hair Care

Neglecting your hair care can lead to a range of issues that impact both its health and appearance. Over time, improper care may halt your hair growth, resulting in a noticeable lack of vitality and shine. Common problems include persistent dandruff, excessive hair loss, and dullness.

Prolonged periods without washing can also lead to ingrown hairs on the scalp, which can be uncomfortable. Additionally, leaving your hair unwashed attracts dust and environmental pollutants, exacerbating scalp irritation and damage. Using unsuitable hair products can cause itchiness and further hair loss, making it crucial to select high-quality products tailored to your hair type and needs.